Welcome to our online store www.pedra.co. By accessing and using our website, you agree to the following terms and conditions, which are designed to protect your rights as a consumer and ensure a transparent relationship with Pedra Colombia S.A.S.

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1. Company information

This website is operated by Pedra Colombia S.A.S., a legally constituted company in Colombia under NIT 901700472-5. Our registered address and contact information are available on our website.

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2. Product information

All our jewelry pieces are handcrafted and may vary slightly from product photos due to the artisanal nature of our work. Product descriptions, prices, and availability are subject to change without prior notice.

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3. Orders and payment

Orders placed through www.pedra.co are subject to acceptance and availability. Payment must be completed at the time of purchase. We accept various secure payment methods available on the platform. Pedra reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, or supply limitations.

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4. Shipping

We offer free shipping within Colombia. Delivery times range from 15 to 20 calendar days and may vary depending on product availability and production schedules. Customers will receive tracking information once the order has been dispatched.

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5. Returns and exchanges

Due to the handcrafted and made-to-order nature of our products, returns are only accepted in cases of manufacturing defects. If you receive a defective item, you must notify us within 5 business days of receiving the product by writing to our customer service team. Items must be unused and returned in their original packaging.

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6. Intellectual property

All content on this website—including images, designs, logos, and text—is the intellectual property of Pedra Colombia S.A.S. and may not be used, reproduced, or distributed without prior written consent.

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7. Privacy and data protection

We handle your personal data in accordance with Colombian data protection regulations (Law 1581 of 2012). By using our site, you consent to the collection and use of your data as outlined in our Privacy Policy.

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8. Applicable law and jurisdiction

These terms and conditions are governed by the laws of the Republic of Colombia. Any dispute shall be submitted to the competent courts of Bogotá, D.C.

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9. Updates to terms

Pedra Colombia S.A.S. reserves the right to modify these Terms and Conditions at any time. Updates will be published on this page and will be effective upon posting.

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If you have any questions regarding these terms, please contact us at hola@pedra.co or whatsapp +57 322 8219270

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Thank you for trusting Pedra to be part of your most meaningful moments. 💍